‘It’s normal to feel guilty’: How to survive a patient complaint

The surgeon says he wishes he had 'catastrophised' less and focused on the likely positive outcome
Geir O'Rourke
Professor Carson
Associate Professor Phillip Carson.

In a video posted on the AHPRA website this week, the Darwin surgeon says he wasn’t entirely surprised the patient’s family had complained after the operation but still became depressed as the investigation went on.

“Certainly as the process went on my anxiety levels rose considerably; in fact, a lot,” he says in the video.