Medibank accused of 'misleading' patients over surgery payouts

800 patients were left out-of-pocket or in pain, the ACCC alleges

More than 800 Medibank policyholders allegedly paid extra for joint surgeries or avoided them completely because they were falsely told they weren’t covered by their private health insurance.

Bad knee

The Australian Consumer and Competition Commission (ACCC) is taking the health fund to court over allegations it misled customers who needed spinal surgery, pelvic surgery, hip surgery or knee reconstructions.

The consumer watchdog claims hundreds of the patients either covered the costs of the procedures themselves or delayed treatment, "leading to additional pain and suffering".