NDIS accused of ‘intimidating’ GP practice
NDIS sent in investigators after rejecting $21 admin fee for patient's records, says Mr Dale Beatty
A GP practice has lodged formal complaints after the NDIS sent investigators to confront staff after they requested $21 to cover the cost of printing a patient’s medical records.
The NDIS said it needed the records of the patient, diagnosed with dementia, who was being transferred to a nursing home.
But the agency refused to pay the $21 fee, and after a series of phone calls and emails, two investigators turned up at the Mount Gambier Hawkins Clinic, SA, in late August to demand the report in person.
“They were two quite large gentlemen,” practice manager Mr Dale Beatty said.
