Telehealth firm says sorry for bungle that let patients see others' consults: UK
An international GP telehealth service has apologised after a software error in its app allowed some UK users to access video consultations for other patients.
Babylon Health was alerted to the problem by Rory Glover from Leeds, who accessed the app to check a prescription only to find dozens of videos in the consultation replay section.
When he clicked on one video, he realised the recording was a consultation with another patient, he told the BBC.
Mr Glover alerted the company to the breach while turning to social media to demand answers: