‘We’ve banned a lot of patients’: GP on new levels of abuse faced by her staff
Dr Sarah Lewis says it is causing receptionists - and even GPs - to consider leaving
Another GP practice has begun banning abusive patients and directing reception staff to hang up on rude callers, as aggression reaches unprecedented levels.
Dr Sarah Lewis, of Port Melbourne Medical clinic in Melbourne, says front desk staff and even GPs have considered quitting.
“We’ve had lots of people being kind to us, enquiring how we are, so it’s not across the board, everywhere, with every patient,” Dr Lewis told ABC Radio Melbourne on Monday.
“[But] the level of abuse is the worst it’s ever been and in the last three months in particular it has just ramped up.
