‘We’ve banned a lot of patients’: GP on new levels of abuse faced by her staff

Dr Sarah Lewis says it is causing receptionists - and even GPs - to consider leaving
Dr Sarah Lewis. Photo: Fairfax.

Another GP practice has begun banning abusive patients and directing reception staff to hang up on rude callers, as aggression reaches unprecedented levels.

Dr Sarah Lewis, of Port Melbourne Medical clinic in Melbourne, says front desk staff and even GPs have considered quitting.