I often get calls requesting a medication for a recurrent problem, like a sinus infection or UTI. And sometimes, after I send something in and my nurse calls the patient to tell them I did, they say, “That never works,” or “It took two rounds to lick it last time.”

I wish patients didn’t expect me to remember such things or that — between my old electronic medical records (EMR) system and my new EMR — I had enough slack in my clinic schedule to research those things.