To Dr Lilienthal on the 80/20 rule, I say this: GPs don't all work the same way, and nor should we

This blog is a response to Dr Craig Lilienthal’s article on the 80/20 rule, where he said he was “horrified” to think of the care that was being delivered to patients whose GPs were seeing 80 patients, or providing 80 services, more than 20 days each year.