Last month, AMA NSW warned that Google reviews were being used to destroy doctors’ reputations. This article, originally published in the organisation’s house magazine The NSW Doctor, explains what is happening and the legal loopholes that are leaving doctors exposed.

All negative online reviews can be confronting, but none more so than those tied directly to your business page listing.

It can take a minimum of 12 years of education and training to become a plastic surgeon, but seconds to ruin a doctor’s online reputation.

Reputational damage and the legal responsibility of review platforms to monitor and respond swiftly to complaints of allegedly defamatory material are the broader issues being examined by the NSW Supreme Court.