Every time I call a large organisation, and increasingly even a small one, I am politely informed that my call may be monitored or recorded for training, quality assurance or safety purposes.

It is so routine now that it barely registers. I stay on the line without hesitation, aware that this is simply part of how modern systems function.

What is curious is that medicine, a profession built almost entirely on conversation, remains hesitant about adopting the same logic within clinical care.

In an era where clinicians are asked to reconstruct conversations years later and innocence must be proven rather than assumed, traditional documentation is no longer enough.