When saying yes is kind of a no-no

GPs can be caught between a rock and a hard place when it comes to patient requests. Alas, there's no easy answer, writes Dr Jon Fogarty

A recurring challenge for all of us is the business of saying no.

It is not confined to our doctoring lives. We say no to toddlers who want a fifth repeat viewing of Peppa Pig … and then stand by for the ensuing explosion and wails of outrage.