How a bad lunch taught me a thing or two about apologising

Dr Paul Nisselle offers five pointers in dealing with the fallout after things go wrong

Things go wrong.

Maybe Murphy’s law is true and things going wrong is woven into the fabric of the universe or maybe God has a cruel sense of humour.

But that things going wrong, despite our best-laid schemes, certainly applies to medicine, and for that reason alone I think it’s important to understand how as doctors it is best to respond.

In Christmas 2019, both our grown-up children were away with their families, so my wife and I booked into the local pub for a prepaid Christmas lunch.

We arrived on time at 2.15pm, but