Updating contracts: What to do when a staff member refuses to sign

Here, Avant's Sonya Black offers sage advice on the tricky business of implementing contractual changes

Kathy, the practice manager, is doing a routine check of the practice’s employment documentation when she realises with some concern there is no record of existing staff ever having signed a confidentiality agreement.

She prepares a simple agreement and asks the staff to sign.

A week later, she notes that Andrea, a long-standing part-time receptionist, has yet to put pen to paper.

When Kathy approaches her about it, Andrea says she has no intention of doing so.

They are in the reception