Updating contracts: What to do when a staff member refuses to sign

Here, Avant's Sonya Black offers sage advice on the tricky business of implementing contractual changes

Kathy, the practice manager, is doing a routine check of the practice’s employment documentation when she realises with some concern there is no record of existing staff ever having signed a confidentiality agreement.

She prepares a simple agreement and asks the staff to sign.

A week later, she notes that Andrea, a long-standing part-time receptionist, has yet to put pen to paper.

When Kathy approaches her about it, Andrea says she has no intention of doing so.

They are in the reception area so Kathy doesn