Saying goodbye to Nicki

Just under three years ago I received a handwritten letter from a woman called Nicki. I had recently joined a new practice and was already inundated by “new patient requests”, to supplement my already voluminous existing patient load from my previous practice.

Reluctantly, I was beginning to turn away prospective patients but this letter riveted my attention.

Nicki described herself s a healthy positive woman in her early forties who worked full time and took a proactive role in her health maintenance. She promised not to be a “frequent flyer” and simply required