Child's play: How nine-year-olds helped make patient information intelligible
If you want a lesson on how to communicate with patients clearly, succinctly and honestly – ask a child.
When it comes to stating the obvious in a few simple words, our youngsters can put professional communicators to shame.
Here’s Oliver, age nine, on what a hip replacement surgery will involve: “What we do is make you sleepy. Then we make a deep scratch and saw out the old bone and shave it back to make a new socket and put the new one in and it’s a new hip. When you wake up it will all be done.”
If only patient information leaflets