How this GP has perfected the art of making specialist appointments

Don't underestimate the power of charm, cunning and demonstrating profound clinical ignorance, says Dr Jon Fogarty

Negotiating a timely specialist appointment for our patients requires a cocktail of local knowledge, charm and street cunning.

Phone

We have to do this because if it’s left to the patient to make the appointment, the sick ones are likely to be dead; and the paediatric patients will need a geriatrician by the time a routine appointment comes around.

I try charm first.

“Good morning, Marjorie. It’s Jon Fogarty from the Point Clare Surgery here. How are you this fine morning?”

“What do you want?”

“Now Marjorie, don’t take

Latest