Listening still key to communication

To see how this has affected communications between GPs and patients, Dutch researchers reviewed recordings of old consultations.

There were 189 videotaped consultations involving patients with high blood pressure recorded in 1982–84 and 2000–01. The videotapes were rated by 108 current patients with hypertension.

GPs asking questions, explaining clearly and performing correctly was seen as positive by patients. Criticisms of the 1980s consultations included not

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