The one with the long list of the usual horrors

In the latest case study from our series on heart-sink patients, Hawthorne GP Dr Malcolm Clark explains what he's learnt about managing those with a long list of the usual horrors. You can read others here.

ANOTHER busy Monday morning, and there he is, right in the middle of the session. He always has a list, another story about how someone has let him down, and only a 15-minute appointment. He always arrives early, is up