Why is GP efficiency so scorned?
Thirty years later I took my mother to have her cataracts removed. Dropping her off at noon, the nurse asked me whether I could pick her up at 3pm. While appreciating that day surgery was now quick, this came as a surprise. “Would 4.30pm be okay?” I tentatively rejoined.
In both instances the aim of the exercise was to improve vision. Neither my grandmother nor mother particularly wanted the process to take any longer than was needed to get the best outcome. Yet over three decades, the efficiency had increased exponentially.
In most industries,