How phone consultations impact on GPs’ workload

There are positives and negatives with the practice

There is no evidence that phone consultations reduce GP workload or hospital referrals, according to a study of 150 practices in England.

telephone consultations

The findings come as NHS England considers the merits of a ‘telephone first’ approach, in which every primary care patient is first vetted over the phone by their GP to determine whether the problem needs a face-to-face consultation or can be handled there and then.

Based on initial trial results, the University of Cambridge researchers note that adopting a ‘telephone