Half of patient complaints triggered by 3% of doctors

Researchers from the University of Melbourne analysed 18,000 complaints made to seven state and territory health service commissions and found that 15% of the 11,000 doctors in the study accounted for 49% of the complaints, corresponding to only 3% of all practicing doctors.

The number of prior complaints a doctor experienced strongly predicted their chance of future complaints, with the risk of recurrent complaints nearly double in those with two prior complaints, and 30 times higher in those with 10 or more prior complaints.

Professor Ron Paterson from the

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