PLAN to help ask the right questions

PLAN, launched this week by NZ’s Health Quality & Safety Commission (HOSC) as part of the country’s inaugural Patient Safety Week, is simply an A4 flyer inviting patient input.

On the PLAN leaflet, P stands for Prepare for your visit, L to Listen and share, A to Ask questions and N to Note down what you need to do next. The back of the flyer has space for patients’ questions and notes.

Dr Chris Walsh, director of HQSC’s patients and care program, says