Medico-legal assessments: how to avoid complaints

Customer complaints to health watchdogs after a medico-legal assessment are on the rise, says Nicole Kroesche of the not-for-profit medical defence organisation Avant.

She says one problem is that claimants often feel insurance companies are trying to avoid paying compensation and that the psychiatrist is on the insurer’s side.

It’s crucial that psychiatrists explain to the claimant what a medico-legal