Prompts would help GPs keep track of patient changes

THE ISSUE

PATIENTS’ contact details are recorded when they first register at general practices, but these details, as well as patients’ family and social histories, often change. Currently clinical and administrative software packages marketed for use in general practice do not prompt practice staff, GPs or practice nurses to check the currency of any of those details.

Failure to maintain this information can have serious consequences. In a recent MO Update (‘Medico-Legal Risks’, 30 October 2015), the authors advise readers to “make sure contact details are

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