Why good care is far more than following protocol
“Where should I go?” — Alice.
“That depends on where you want to end up.” — The Cheshire Cat.
Despite espousing a commitment to improving the patient experience of care, our contemporary health services consistently fail our patients by applying a myopic approach to quality and safety.
My father’s recent hospital admission was a tragi-comedy.
He was in significant pain following a fall in his aged-care facility and was taken to the local hospital for assessment.
By the time I arrived, he had been in