What to do when a patient requests a backdated referral

SMART PRACTICE

GPs often feel caught in the middle when a patient requests a backdated referral.


It is a busy afternoon and a patient phones you asking for a referral for a follow-up specialist appointment she attended a month earlier. You had initially referred her to the specialist but that referral had expired.

The patient is at the Medicare office trying to claim a rebate for the specialist visit, and explains that Medicare will not pay a claim for the specialist consultation because the referral was out of date.

Can you help the patient by

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