When patients slam you online, here's what to do

These days, it is very common and quite easy for people to comment online about any experience they have, be it a meal at a restaurant or a holiday destination. This concept is being extended to patients rating doctors and medical practices through a growing number of websites and social media platforms — including through numerous online forums such as RateMDs, Truelocal and Whitecoat, on Google or Facebook.

It is never pleasant to read negative comments about yourself, particularly if you think they are unfounded. Sometimes, a negative online review is the first you know about a patient

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